Last updated: May 2026

Privacy Policy

Introduction

Ski Town Moving & Delivery (a DBA of Rocket Cat LLC) ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at skitownmoving.com, use our services, or interact with us in any way. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Personally identifiable information, such as your name, email address, telephone number, and mailing address, that you voluntarily give to us when you request a quote, schedule a move, or contact us.
• Move Details: Information about your moving needs, including origin and destination addresses, inventory details, preferred dates, and special requirements.
• Payment Information: Data necessary to process payments, such as your payment instrument number and associated security code.
• Device and Usage Data: Information about your device, IP address, browser type, operating system, access times, and pages viewed directly before and after accessing the site.

How We Use Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Create and manage your account and moving quote requests
• Process transactions and send related information, including confirmations
• Schedule and coordinate your move
• Send you administrative communications, such as scheduling updates and service-related messages
• Respond to your comments, questions, and provide customer service
• Send you marketing and promotional communications (with your consent)
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our rights

SMS / Text Messaging

We collect mobile phone numbers and SMS consent through our quote and contact forms for the purpose of sending you transactional and service-related text messages, including quote follow-ups, booking confirmations, scheduling, dispatch and arrival updates, and customer service replies. No mobile information or SMS opt-in consent will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontracted service providers (e.g., our SMS platform RingCentral) is permitted solely to deliver the messages you have consented to receive. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time.

How We Share Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

We do not sell personal information. SMS opt-in consent and mobile phone numbers collected for SMS purposes are excluded from any information sharing with third parties or affiliates for marketing.

Cookies and Analytics

We may use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customize the site and improve your experience. When you access our website, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the site. We may also use third-party analytics services (such as Google Analytics) to collect information about website usage.

Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal information
• Opt out of receiving marketing communications from us
• Opt out of SMS messages by replying STOP to any text message
• Request information about the personal data we hold about you

To exercise any of these rights, please contact us using the information provided below.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Generally, we retain customer records for seven years after the completion of services for tax and legal compliance purposes.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: